Company Overview - WNS (Holdings) Limited

Business Nature & Services
WNS (Holdings) Limited is a global leader in digital business transformation and managed services. The company offers a combination of strategy, execution, and managed services utilizing specialized domain knowledge, data analytics, advanced technologies such as AI—including Generative AI (Gen AI)—automation, and a global talent pool. The goal is to deliver digitally enabled, transformational solutions and measurable business outcomes for clients across various industries.

Industries Served

• Insurance
• Manufacturing & Retail & Consumer Packaged Goods (CPG)
• Travel & Leisure
• Healthcare & Life Sciences
• Banking & Financial Services (BFSI)
• Shipping & Logistics
• Utilities & Power & Water
• Hi-Tech & Professional Services

Key Business Structure

• The company operates through four strategic business units (SBUs), each led by a Chief Business Officer for industry-specific focus:
  • TSLU: Travel, Shipping, Utilities
  • MRHP: Manufacturing, Retail, CPG, Media, Hi-Tech & Professional Services
  • HCLS: Healthcare & Life Sciences
  • BFSI: Banking & Financial Services, Insurance

Headquarters & Employees

• Headquartered in New York, London, and Mumbai.
• Over 64,000 employees globally.

Financial Highlights (as of Fiscal Year ending March 31, 2025)

• Total outstanding shares: 46,416,689 (as of May 5, 2025)
• Market value of shares held by non-affiliates: approximately $2,427.24 million (based on share price of $52.71 on NYSE as of September 30, 2024).
• Revenue: Not explicitly stated in the excerpt, but revenue is derived from a diverse client base with over 700 clients contributing more than $0.01 million each annually.
• Revenue from top clients: A few major clients contribute a significant portion — for instance, in fiscal 2024, one of the top five clients contributed between 4.1% and 7.9%.
• Employee count: Over 64,000 employees worldwide.

Revenue Composition & Growth

• In fiscal 2025, approximately 28.8% of revenue was generated through non-linear pricing models, which are effort de-linked, indicating a shift toward digital/technology-led revenue streams.
• The company’s revenue sources are diversified across industries and geographies, with significant contributions from insurance, shipping & logistics, and travel & leisure sectors.

Core Capabilities & Offerings

• Domain-specific solutions supported by proprietary platforms and digital accelerators (e.g., WNS TRAC, EXPIRIUS, FIAB, WNS-Vuram).
• Advanced analytics, AI including Gen AI, automation, and industry-specific platforms for targeted business outcomes.
• Business transformation services including consulting, data management, automation, customer experience, human resources, finance & accounting, procurement, and more.

Strategic Focus

• Expansion of digital and AI capabilities, client relationship deepening, market visibility, and growth via acquisitions and global delivery.
• Emphasis on outcome-based, value-driven commercial models.

Client Base

• As of March 31, 2025, over 700 clients worldwide.
• Diversified across various industries and regions, with a significant number of clients contributing over $1 million annually.

Competitive Position

• Recognized as a leading provider with deep domain expertise, proprietary technological solutions, and flexible delivery models supporting large, complex transformation deals.
• Competes with firms like Accenture, Cognizant, Infosys, TCS, Genpact, Deloitte, and others in the global BPM and outsourcing space.

Summary
WNS is a large, digitally driven business process management and transformation service provider serving over 700 clients globally with a workforce of over 64,000 employees. It operates across multiple industries with a focus on innovative, technology-enabled solutions, including AI and automation, to deliver measurable business outcomes, supported by proprietary platforms and a diversified revenue base.