Company Summary: ServiceTitan, Inc.

Business Overview

• Core Business: ServiceTitan is a cloud-based operating system designed specifically for the trades industry, which includes businesses that install, maintain, and service infrastructure in residential and commercial properties. The platform modernizes an industry traditionally underserved by technology by offering end-to-end management of various business workflows.

• Industry Focus: The platform caters to trades such as plumbing, HVAC, roofing, landscaping, electrical, and other trade services.

• Technology & Capabilities:

  • Fully integrated, purpose-built solution covering all critical operational functions:
    • Customer Relationship Management (CRM)
    • Field Service Management (FSM)
    • Enterprise Resource Planning (ERP)
    • Human Capital Management (HCM)
    • Fintech (Payments and consumer financing)
  • Designed to connect and manage workflows like advertising, job scheduling, dispatching, estimating, invoicing, payment processing, and inventory management.
  • Extensible via APIs for deeper integration with third-party systems.

• Data & AI Use:

  • Largest proprietary data asset in the industry
  • Leverages data to generate insights and automate tasks via Titan Intelligence AI engine
  • Embeds AI features across the platform for operational efficiency and customer growth

• Product Offerings:

  • Core platform (standard functionalities)
  • Pro products (value-added features)
  • FinTech products (payment and financing solutions)
  • Additional modules like marketing automation, lead tracking, call recording, scheduling, dispatching, fleet management, project management, property intelligence, pricing tools, and sales coaching

Market & Customers

• Customer Base:

  • As of March 15, 2025, there are 76,732,506 shares of Class A stock and 13,404,097 shares of Class B stock outstanding.
  • Over 9,000 Active Customers (defined as those with over $10,000 in annualized billings) as of January 31, 2025.
  • Customers range from small family-owned businesses to large enterprises with national footprints and generate over $1 billion in annual Gross Transaction Volume (GTV).

• Revenue & Financials:

  • Revenue for Fiscal 2025: $771.9 million, up 26% from $614.3 million in Fiscal 2024
  • Net Losses:
    • Fiscal 2025: $239.1 million
    • Fiscal 2024: $195.1 million
  • The company has an accumulated deficit of $1.1 billion as of January 31, 2025

• Employees:

  • Total: 3,049 employees as of January 31, 2025
  • Geographic Distribution:
    • Majority based in the United States
    • International presence includes Canada, Armenia, Macedonia, Poland, and other locations
  • Workforce types:
    • Direct hires, professional employer organizations (PEOs), and independent contractors

Summary: ServiceTitan operates a comprehensive, cloud-based platform tailored for trades businesses to optimize operations from marketing to back-office functions. It serves over 9,000 active customers globally, including large-scale enterprises, and has generated $771.9 million in revenue in fiscal 2025 with a net loss of $239.1 million, and over 3,000 employees. Its platform’s core functions are integrated with advanced AI and extensive data assets to enhance customer outcomes and industry growth.