PayPal Holdings, Inc.

Overview

• Mission: Revolutionize commerce globally by enabling digital payments and simplifying commerce experiences for consumers and merchants.
• Two-sided network connecting consumers and merchants on a single platform across online and in-person channels.

Scale and activity (as of December 31, 2025)

• Active accounts: 439 million
• Markets: Approximately 200 geographic markets
• Total payment volume (TPV) processed in 2025: $1.79 trillion (up 7% vs. 2024)
• Payment transactions processed in 2025: 25.4 billion (down 4% vs. 2024)

Employees

• Approximately 23,800 worldwide

Key consumer products and solutions

• Digital wallets and checkout: PayPal and Venmo checkout experiences for online and in-person purchases; supports multiple funding sources (bank accounts, account balances, BNPL, cryptocurrencies, cards, etc.)
• P2P and transfers: PayPal, Venmo, and Xoom for domestic and cross-border person-to-person transfers
• Consumer credit and payments: BNPL in the U.S., Germany, France, U.K., and Australia; Paidy in Japan; PayPal- and Venmo-branded credit cards; PayPal Credit products; interest-bearing installment options in some markets
• Crypto and wallets: Cryptocurrency buy/sell and custody via third-party custodians; PayPal USD (PYUSD) stablecoin issued by a partner in the U.S.; stablecoin-related offerings operate under evolving regulation
• Crypto and assets: Holdings and services related to cryptocurrencies and digital assets subject to licensing and custody arrangements

Key merchant products and solutions

• Branded and unbranded payments: PayPal/Venmo checkout experiences and unbranded online payments processing; supports debit/credit cards, wallets, BNPL, certain cryptocurrencies, and local methods
• BNPL integration: BNPL embedded in PayPal/Venmo checkout to help increase average order value
• Merchant financing: PayPal Working Capital (PPWC) and PayPal Business Loan (PPBL) in select markets to provide working capital and financing access
• Payouts, risk management, and payments orchestration: Payout services, fraud prevention, risk tools, and seller protection programs
• Omnichannel: In-person sales via PayPal Point of Sale (POS) app, card reader, and POS system integrations
• Cross-border and currency services: Currency conversion, cross-border payment capabilities, and international money movement via Xoom

Revenue model

• Primary revenue from fees for payment transactions and other payment-related services
• Additional revenue sources: currency conversion fees, instant transfer fees, cryptocurrency-related activities, interest and fees from consumer and merchant credit products, interest on customer balances, referral fees, subscriptions, and gateway services

Technology and security

• Technology platform: Combination of proprietary and third-party technology enabling cross-border payments across multiple markets and currencies; open APIs and developer tools
• Infrastructure: Mix of cloud services and owned data centers with multi-layer protection for business continuity
• Cybersecurity: Program aligned with NIST CSF and ISO 27001; 24/7 Cyber Defense Center; third-party risk management and employee training

Research and development

• R&D expense: $1.5 billion in 2025, $1.5 billion in 2024, and $1.6 billion in 2023

Regulatory and compliance

• Licensing and regulation: Operates under money transmitter and related licenses in the U.S. and internationally; subsidiaries regulated as electronic money institutions or credit institutions in some jurisdictions
• Cryptocurrencies and stablecoins: PYUSD issuance and custody subject to U.S. and international regulation; applicable legislative and regulatory developments include stablecoin policy initiatives
• Cross-border and data: Compliance with data protection and privacy laws across jurisdictions; evolving privacy and AI regulations may affect product development and operations

People and culture

• Global workforce by region (approximate as of 12/31/2025): 46% Americas, 42% Asia-Pacific, 12% Europe/Middle East
• 142 nationalities across 28 countries; approximately 9,600 employees in the U.S.
• Focus on career growth, leadership development, employee well-being, and ongoing training initiatives

Business lines summary

• Consumers: Digital wallets, PayPal/Venmo checkout, P2P transfers, crypto features, BNPL, and in-person payment capabilities
• Merchants: Branded and unbranded payments, BNPL integration, merchant financing, risk and protection programs, payouts, omnichannel solutions, and payments orchestration
• Platform: Global, scalable two-sided network emphasizing data-powered personalization, security, compliance, and strategic partnerships