Ooma

Overview

Ooma provides cloud-based communications platforms and related technologies for business and residential customers. Its offerings span SaaS and unified communications features, including voice, messaging, video conferencing, and connected services. The platform is multi-tenant and combines cloud infrastructure with on-premise devices and desktop/mobile applications that integrate with calling platforms.

Core offerings

Ooma Business

• Cloud-based, multi-user communications system with three main service plans: Office Essentials, Office Pro, and Office Pro Plus.
• Key components include Ooma Office, Ooma Enterprise, Ooma AirDial (POTS replacement), and ecosystem partners/applications such as 2600Hz, FluentStream, Phone.com, and OnSIP.
• Features include virtual receptionist, extensions, call management, HD video conferencing, CRM/Microsoft 365/Web integration, analytics, robocall blocking, and more.
• Ooma Direct Routing for Microsoft Teams connects Teams devices to external phone lines.

Ooma AirDial

POTS replacement solution for critical safety and building systems (fire alarms, elevator phones, etc.), bundled with a base station, virtual analog service, and a wireless data connection.

OnSIP and 2600Hz

UCaaS/CPaaS/CCaaS components that complement Ooma’s business offerings.

FluentStream and Phone.com

Acquired in December 2025 to broaden the business offering and channel reach.

Ooma Residential

Home phone services built around Ooma Telo-based solutions, offering PureVoice HD, mobile integration, voicemail, calling, and international options. Related products include Ooma Basico (unlimited U.S. calling), Ooma Telo/Telo Air/Telo LTE, Ooma Premier, Talkatone, and the Ooma Mobile HD app.

Talkatone

A mobile app distributed via the Apple App Store and Google Play.

Additional elements

Ooma offers an integrated ecosystem of devices, cloud services, and apps, with an open API architecture for integrations with CRM, analytics, and other enterprise systems.

Market position and customers

• Primary markets: United States and Canada.
• As of January 31, 2026: approximately 1.4 million Ooma Business and Ooma Residential core users, including about 164,000 users from the FluentStream and Phone.com acquisitions.
• No single customer accounted for 10% or more of total revenue in fiscal 2026, 2025, or 2024.

Financial highlights

• Revenue:
  • Fiscal 2026: $273.6 million (includes $6.1 million attributable to the December 2025 acquisitions of FluentStream and Phone.com)
  • Fiscal 2025: $256.9 million
  • Fiscal 2024: $236.7 million
• Operating cash flow / profitability: generated cash from operations of $27.7 million in fiscal 2026.
• Employees and contractors: approximately 1,420 as of January 31, 2026.

Data centers and hosting

Data centers in Northern California, Texas, and Virginia (leased from co-location providers), plus additional data center space in other locations and cloud hosting.

Growth and strategy

The company has expanded through acquisitions, including FluentStream and Phone.com, to broaden its business-user footprint and channel relationships. Ooma uses a broad partner and channel approach, including direct sales, retailers, resellers, technology services distributors (TSDs), and strategic alliances.

Data and infrastructure

The platform combines cloud services with on-premise/end-point devices and desktop/mobile apps, designed for high-volume, low-cost communications infrastructure and to support productivity and automation applications.

Summary

Ooma offers a comprehensive cloud-based communications platform for small and medium businesses and residential users, combining cloud software, on-premise devices, and mobile/desktop apps. The company sells through a mix of direct channels and third-party partners and has grown through recent acquisitions. Reported fiscal 2026 revenue was $273.6 million, operating cash flow was $27.7 million, and the company supported about 1.4 million core users as of early 2026. Its corporate headquarters are in Sunnyvale, California; primary website: www.ooma.com.