Kyndryl Holdings, Inc.

Kyndryl Holdings, Inc.

Company profile

• Kyndryl is a provider of mission-critical enterprise technology services, offering advisory, implementation and managed services to thousands of customers in more than 60 countries.
• The company positions itself as the world’s largest IT infrastructure services provider, designing, building, managing and modernizing complex information systems to support customers’ digital transformations.
• Kyndryl was formed in November 2021 from the spin-off of IBM’s infrastructure services unit.

Global footprint and organization

• Four reportable segments by geography: United States, Japan, Principal Markets, and Strategic Markets.
• As of the fiscal year ended March 31, 2026:
  • Approximately 72,000 employees across 60 countries.
  • About 90% of employees work outside the United States.
  • Workforce hubs in India, Japan, Poland, Brazil, Czechia and Hungary.
• Services are delivered by a global team of skilled practitioners and a broad ecosystem of partners.

Services and capabilities

• Advisory, implementation and managed services across:
  • Cloud services: design, build and management of on‑premises, private, public and hybrid multi‑cloud environments.
  • Core Enterprise: modernization and operation of mainframe and other core systems across hybrid environments.
  • Applications, Data & AI: application modernization, data management and AI‑enabled transformation; agentic AI capabilities with governance and policy‑as‑code.
  • Digital Workplace: infrastructure, mobility, security and access solutions for a global workforce.
  • Security & Resiliency: cybersecurity, business continuity and AI‑enabled disaster recovery.
  • Network & Edge: unified network services, SASE, private wireless and network automation.

Brand and platforms

• Kyndryl Consult: advisory, implementation and transformation services that use co‑creation methodologies.
• Kyndryl Bridge: an AI‑powered open integration digital business platform to automate service delivery, embed agentic AI in operations, and improve incident response and resilience.
• Investments in AI innovation labs and capabilities to deliver AI‑driven services at scale, including data governance, architecture and security.

Industry and ecosystem

• Partners with hyperscale cloud providers and other technology vendors; tens of thousands of hyperscale cloud provider certifications.
• Strategic relationships with AWS, Google Cloud, Microsoft and other technology leaders; dedicated teams support alliance partners and co‑create and co‑market solutions.

Customers and market position

• Serves thousands of customers in highly regulated industries and technology‑intensive environments.
• As of March 31, 2026, the five largest customers accounted for approximately 10% of revenue.
• Industry revenue mix (as of March 31, 2026):
  • Financial services: ~45%
  • Retail, travel and logistics: ~17%
  • Industrial: ~14%
  • Healthcare and the public sector: ~13%
  • Technology, media and telecom: ~11%
• Emphasizes long‑term, trusted relationships and a focus on modernizing and operating complex IT environments across private, public and multi‑clouds.

Intellectual property and innovation

• Maintains an IP portfolio that includes operational insights, delivery tools, automations, AI models, reference architectures and thought leadership.
• Manages trademarks, logos, service marks and copyrights related to its offerings.
• Uses third‑party software and licenses, with attention to open‑source components and third‑party rights.
• Tracks IP ownership and licensing in the context of AI‑generated content and AI work.

Talent and culture

• Promotes a people‑centric approach known as the “Kyndryl Way,” focused on learning, collaboration and accountability.
• Invests in certifications and skill development, including AI‑related training, and offers total rewards and well‑being programs.
• Develops and retains technical, sales and delivery talent and manages workforce actions in response to global talent dynamics.

Summary

Kyndryl designs, builds, manages and modernizes mission‑critical IT environments across cloud, core systems, applications/data/AI, digital workplace, security/resiliency and network/edge. The company combines scale, automation through Kyndryl Bridge, agentic AI capabilities, a broad ecosystem of alliances, and a global delivery model supported by a large, skilled workforce.