Company Overview: Kyndryl Holdings, Inc.

Business Description

• Kyndryl is a leading provider of mission-critical enterprise technology services, operating globally across more than 60 countries.
• It specializes in designing, building, managing, and modernizing complex information systems essential to clients' daily operations.
• Its purpose is to create secure, responsive private, public, and multi-cloud environments tailored to customer needs, facilitating digital transformations.
• The company offers advisory, implementation, and managed services across various technology domains to help clients de-risk and maximize the value of their digital initiatives.

Core Service Domains

• Cloud Services: Design, build, and manage multi-cloud environments; integrate services via automation, Site Reliability Engineering, Infrastructure as Code, DevOps, and AI for IT operations (AIOps).
• Core Enterprise & zCloud Services: Modernize existing data center infrastructure, mainframes, distributed computing, enterprise networks, and storage environments.
• Application, Data & AI Services: Enterprise data management, governance, migration, and AI-enabled data insights; support for enterprise applications like Oracle and SAP; leveraging AI and generative AI.
• Digital Workplace Services: Infrastructure, mobility, security, and access solutions to support remote and hybrid workforces.
• Security & Resiliency Services: Cybersecurity (protection, detection, response, recovery) and disaster recovery, business continuity planning.
• Network & Edge Services: Connectivity and compute solutions across digital environments; assess and transform enterprise networks with software-defined and wireless technologies.

Customer Base & Relationships

• Number of Customers: Thousands worldwide, with many long-standing, decades-old relationships.
• Industries Served:
  • Financial services (~44% of revenue): Banks, insurers, transaction processors.
  • Industrial (~15%): Automotive manufacturers.
  • Healthcare & Public Sector (~13%): Government agencies and healthcare providers.
  • Technology, Media & Telecom (~13%)
  • Retail, Travel & Others (~15%)
• Major Customers: The five largest customers account for approximately 8% of revenue.
• Government: U.S. federal government represents less than 0.5% of revenue.

Employees and Workforce

• Total Employees: Approximately 73,000 as of March 31, 2025.
• Global Footprint: Over 60 countries; about 90% work outside the U.S.
• Key Locations: Workforce hubs in India, Poland, Brazil, Japan, Czechia, and Hungary.
• Workforce Focus: Highly skilled engineering and technical practitioners with certifications; continuous upskilling in emerging technologies like AI and cloud.

Financial Highlights (Fiscal Year Ended March 31, 2025)

• Revenue: $15.1 billion (a 6% decline from the previous year).
• Net Income: $252 million (improved significantly from a net loss of $340 million in 2024).
• Revenue Breakdown by Geography:
  • U.S.: $3.9 billion (10% decrease YoY)
  • Japan: $2.36 billion (1% increase YoY)
  • Principal markets: $5.2 billion (5% decrease YoY)
  • Strategic markets: $3.6 billion (8% decrease YoY)
• Operating Metrics: Focus on driving revenue growth and sustainable margins through expanding high-value, next-generation services.

Business Evolution

• Spin-off from IBM: In November 2021, IBM distributed around 80.1% of its shares in Kyndryl to IBM stockholders, making Kyndryl an independent publicly traded company.
• Stock Listing: Traded on NYSE under the symbol KD.
• Market Cap & Stockholders: Market value was approximately $5.3 billion as of September 30, 2024; about 221,000 stockholders of record as of May 23, 2025.

Strategy & Market Opportunity

• Focused on deepening customer trust, expanding services, and leveraging a broad ecosystem of technology partners including AWS, Google Cloud, and Microsoft.
• Invests in intellectual property (~3,000 patents), automation, and new technologies to sustain leadership.
• Goals include expanding high-margin services, developing partnership ecosystems, and advancing cloud, AI, and security offerings to meet evolving enterprise needs.

Additional Information

• Employees' Skills: Certifications in hyperscale cloud, AI, security, and other tech areas.
• Revenue from services: Advisory, implementation, and managed services in cloud, core infrastructure, data & AI, security, networking, and digital workplace domains.
• Revenue Model: Time-and-material, fixed-price, and usage-based contracts.
• Customer Relationships: Often multi-year, with contracts typically over five years, renewable, and sometimes extended monthly.

This summarizes what Kyndryl does: a global enterprise IT services provider managing mission-critical systems across various technological domains, with a large, skilled workforce, serving major clients across multiple industries, and generating substantial revenue and profits from consulting, implementation, and managed cloud and infrastructure services.