Provider of SaaS and professional services (with mining-related regulatory obligations indicated by a Mine Safety Disclosures section) that generated $91.1 million of revenue and $8.9 million of net income in fiscal 2026.

# Unnamed Company

## Context
The excerpt is from a public company annual report (likely a Form 10-K) and appears to include the table of contents for Part I of the filing.

## Table of contents (as listed)
- 1. Business — page 7  
- 1A. Risk Factors — page 15  
- 1B. Unresolved Staff Comments — page 34  
- 1C. Cybersecurity — page 34  
- 2. Properties — page 36  
- 3. Legal Proceedings — page 36  
- 4. Mine Safety Disclosures — page 36

## Key observation
- The inclusion of a "Mine Safety Disclosures" section indicates the company has mining-related operations or regulatory obligations tied to mining.

## Next steps to produce a detailed, numbers-based summary
Provide the following documents or sections:
- The full "Business" section from the annual report.  
- Consolidated financial statements (income statement, balance sheet, cash flow statement) and accompanying notes.  
- Operational metrics you want summarized (e.g., number of employees, number of customers, production volumes).

Once those materials are provided, I will extract and summarize the key figures (revenue, income, workforce, customer counts, and other requested metrics).

eGain Corporation specializes in automating customer engagement with its AI-driven SaaS solutions for large enterprises.

# eGain Corporation

eGain Corporation automates customer engagement through an AI knowledge hub delivered as a Software as a Service (SaaS). The company serves large enterprises and government organizations, providing trusted answers across self-service, contact centers, and field staff to improve customer experience and reduce operational costs.

## Business Model

- Core offering: a suite of applications organized into three main hubs:
  - eGain Knowledge Hub: centralizes knowledge, policies, practices, and situational expertise to deliver guided, personalized, and trusted responses.
  - eGain Conversation Hub: manages digital-first, omnichannel interactions across chat, email, social media, and phone.
  - eGain Analytics Hub: measures and optimizes omnichannel service operations and delivers insights for improving products and customer experience.

- Target customers: large enterprises (annual revenues above $1 billion) and government organizations. As of June 30, 2024, over 82% of the company’s annual recurring cloud revenue came from these large enterprises. North America accounted for 78% of total revenue, while EMEA represented 22%.

## Financials

- The company reported annual recurring revenue for the fiscal year ended June 30, 2024.
- Growth strategies include advancing product leadership, investing in direct sales and marketing, building partner relationships, and selective acquisitions.
- One customer accounted for 18% of total revenue in fiscal year 2024.

## Human Resources

- Total employees (as of June 30, 2024): 544
  - Product development: 195
  - Services and support: 229
  - Sales and marketing: 64
  - Finance and administration: 56

## Geographic Presence

- Headquarters: Sunnyvale, California, United States
- Additional offices: Newbury, England and Pune, India

## Competitive Landscape

- Competes with application software providers and platforms such as LivePerson, NICE, and Verint Systems.
- Also works alongside platform partners including Five9, Genesys, Microsoft, Salesforce, and ServiceNow.

## Summary

eGain focuses on enterprise customer engagement by using AI and a comprehensive knowledge management system to optimize interactions across channels. With a strong focus on large clients, continued investment in product and sales, an established customer base, and a solid presence in North America and EMEA, the company is positioned for ongoing growth and profitability.

EGAIN Corp

10-K / September 10, 2026

10-K / September 12, 2024

10-K / September 10, 2026

Unnamed Company

Context

Table of contents (as listed)

Key observation

Next steps to produce a detailed, numbers-based summary