Concentrix Corporation

Overview

Concentrix is a global technology and services company that delivers end-to-end customer experience (CX) and digital operations solutions for brands. It provides integrated services across the full customer lifecycle, combining strategy, operations, analytics and enterprise technology with AI-enabled capabilities.

Business model and offerings

• CX and UX strategy and design
• Digital operations: sales, marketing, customer service, trust and safety, finance and compliance
• Data analytics and enterprise insights
• Enterprise technology: platform design, modernization, integration, and security
• AI-enabled capabilities: GenAI, agentic AI, self-service AI bots, and related platforms
• Multi-channel engagement across voice, chat, email, social and asynchronous messaging
• Advanced technologies including GenAI, machine learning, automation and RPA
• Introduced the Intelligent Experience (iX) product line in 2024, including iX Hello (GenAI-powered self-service) and iX Hero (agentic AI with human-in-the-loop); announced the Agentic Operating Framework in 2025

Scale and footprint

• Employees: approximately 455,000
• Global delivery network: ~483 locations in 74 countries across six continents
• Facilities: about 25.4 million square feet of space, with roughly 1.4 million square feet owned
• Remote work: about 20% of the global team works remotely
• Global language capabilities aligned to client needs
• Approximately 89% of revenue generated from non-U.S. operations (FY2025)

Customers and client relationships

• More than 2,000 client relationships worldwide
• Serves a broad mix of industries across five primary verticals and others
• Five largest clients represented about 19% of revenue in fiscal year 2025
• Over 160 Fortune Global 500 clients referenced in company materials
• Average client tenure for top 30 clients: approximately 16 years

Industry focus and verticals

Strategic verticals include:

• Technology and consumer electronics
• Retail, travel and e-commerce
• Communications and media
• Banking, financial services and insurance
• Healthcare
• Other

Revenue and growth

• Revenue (FY2025): $9.8 billion
• Historical growth from $1.1 billion in FY2014 to $9.8 billion in FY2025
• Growth strategy based on expanding client relationships, technology innovation (including GenAI and agentic AI), and selective acquisitions

Acquisitions and geographic investment

• Recent and notable acquisitions:
  • SAI Digital (Sept 2025)
  • Webhelp (Sept 2023)
  • ServiceSource (July 2022)
  • PK (Dec 2021)
  • Convergys Corporation (Oct 2018)
• Acquisition focus: expand geographic footprint, digital capabilities and AI-related offerings
• Ongoing investments in emerging markets such as India, Egypt, Brazil, Türkiye and Vietnam

Products, technology and security

• iX suite: GenAI-powered tools for self-service and agentic AI
• iX Hello: enterprise GenAI-powered self-service for customizable virtual assistants integrated with leading LLMs and internal data sources
• iX Hero: agentic AI that supports human advisors with real-time coaching, ready-to-use answers, transcription and updates; includes Harmony (speech tuning) and Clarity (noise suppression)
• Agentic Operating Framework (2025): integrates agentic AI services across readiness, strategy, language models, data management and monitoring in partnership with strategic partners and iX products
• Certifications and governance: ISO/IEC 42001:2023 (AI Management System), ISO 31700:2023 (Privacy by Design standards), HITRUST AI requirements, PCI DSS, ISO 27001, ISO 22301, SOC 2 Type II, COPC, HITRUST CSF, and others

Regulatory and risk context

• Operates under a broad regulatory framework covering data privacy, labor, anti-corruption, AI use, healthcare and financial services
• Exposed to currency fluctuations due to international operations and contract structures

Governance and leadership

• Public company with a diverse shareholder base
• Notes concentration risk from large holders, including affiliates of Groupe Bruxelles Lambert, which hold a meaningful stake and have rights under investor arrangements that can influence board composition