Chewy, Inc.

Business overview

Chewy operates an online retail platform for pet products and services, primarily through Chewy.com and Chewy Canada. The company sells pet food, treats, supplies, health products, and services with a focus on convenience, selection, competitive pricing, and high-touch customer service. Its ecosystem includes private brands, veterinary-related offerings, telehealth, insurance and wellness products, and veterinary practice technology.

Product and brand footprint

• Product assortment: approximately 190,000 products and service offerings
• Brand partnerships: approximately 4,000 brands
• Private brands: Frisco (hardgoods), American Journey and Tylee’s (consumables), Vibeful (pet wellness, launched 2022), and Get Real (healthy, real dog food, launched 2025)

Pet health and veterinary services

• Chewy Pharmacy: markets and provides prescription and non-prescription pet health products; described as the #1 pet pharmacy in America
• Telehealth and care: “Connect with a Vet” launched in 2020 and expanded to broader customer bases in subsequent years
• CarePlus: suite of insurance and wellness plans to broaden health-care offerings
• Chewy Vet Care: in-house veterinary clinics offering routine appointments, urgent care, and surgery; 18 clinics opened by 2025, with 25 clinics listed by March 18, 2026
• PracticeHub: veterinary practice management and e-commerce integration platform; as of February 1, 2026, approximately 20,000 veterinary practices enrolled, representing about 50% of U.S. vet clinics

Geographic reach

• Primary markets: United States and Canada
• Chewy Canada launched in 2023 to expand the company’s value proposition to Canadian pet parents

Fulfillment, technology and operations

• Distribution network: 17 fulfillment centers in the U.S. and Canada
• Other facilities: 5 corporate offices and 3 customer service centers
• Veterinary clinics: 25 locations as of March 18, 2026
• Logistics capability: can ship to over 80% of the U.S. population overnight and nearly 100% within two days due to its fulfillment center network
• Physical footprint (as of March 18, 2026): fulfillment centers — 9,866 thousand sq ft; corporate offices — 434 thousand sq ft; customer service centers — 183 thousand sq ft; veterinary clinics — 84 thousand sq ft
• Ongoing investments in automation and AI to improve fulfillment and customer experience

People and labor

• Employees: approximately 18,000 full-time and part-time employees as of February 1, 2026
• Labor relations: as of March 18, 2026, no employees were represented by a labor union or covered by a collective bargaining agreement

Corporate history and strategy

• Founded as Chewy.com in 2011, reorganized as Chewy, Inc. in 2016, and completed an IPO on June 18, 2019
• Mission: to be the most trusted and convenient destination for pet parents and partners everywhere
• Strategic focus: expand health-related products and services, strengthen technology infrastructure, grow private brands, and pursue international growth beyond the U.S. and Canada

Other offerings and customer engagement

• Autoship: subscription-based purchasing program used for customer retention and recurring sales
• Content and education: blogs, videos and pet health resources (including PetMD) to support product selection and customer decisions

Summary

Chewy is a large, multi-faceted online pet platform with an extensive product and brand assortment, a growing health and veterinary ecosystem (pharmacy, telehealth, insurance/wellness, clinics, and PracticeHub), and a geographic footprint centered in the U.S. and Canada. The company maintains substantial fulfillment and facility capacity, invests in automation and AI, and operates a significant employee base.