Box, Inc.

What Box does

Box is an Intelligent Content Management (ICM) provider offering a single SaaS platform to manage unstructured data across the content lifecycle. The platform supports secure creation, ingestion, sharing, editing, approval, signing, classification, retention, and analysis of content, with secure access from any device and external partners. Box targets large enterprises through high-touch sales and a broad partner ecosystem, and also offers self-service purchasing and a free option to experience the platform.

Customer and market footprint

• Paying organizations: over 100,000 (as of January 31, 2026)
• Solution offered in 25 languages
• No single customer accounted for 10% or more of revenue for the year ended January 31, 2026
• Box.org (founded 2014) provides donated/discounted Box products, employee volunteer hours, and grants to nonprofits

Platform and core capabilities

Four core capabilities:

• Advanced data protection and compliance
• Modern workflow and collaboration experiences
• Flexible and interoperable platform
• Integration with advanced AI models

The platform is cloud-based, globally scalable, and built with enterprise-grade security and governance.

Security, governance, and data protection

• Encryption at rest and in transit; granular information rights management
• Multi-factor authentication and endpoint security controls; Box KeySafe for customer-controlled encryption keys
• Box Shield and Box Shield Pro for threat detection, ransomware protection, and behavior analytics; AI-driven classifications and risk scoring
• Box Governance for retention policies, legal holds, automated disposition, and eDiscovery integrations
• Box Zones for in-region data storage to address data residency and compliance requirements
• Box Shuttle for petabyte-scale migrations; Box Archive for long-term compliant storage
• Industry-standard certifications and capabilities, including FedRAMP High, HIPAA, FINRA, GxP, and StateRAMP

Industry-specific capabilities and compliance

• Solutions tailored to life sciences, financial services, retail/CPG, and the public sector
• Partnerships with industry platforms and tools (for example, Guidewire and Salesforce) to meet regulatory and workflow requirements
• Box Consulting and a partner ecosystem for implementation and migrations

Box Platform and developer ecosystem

• Box Platform (content Platform-as-a-Service) with APIs to extend Box, create custom content experiences, and power AI-enabled workflows
• Developer tools and APIs for custom integrations and applications; tens of thousands of third-party developers have used Box as the secure content layer
• More than 1,500 pre-built integrations with enterprise applications, including Adobe, Apple, Cisco, Google, Microsoft, Oracle-NetSuite, Salesforce, ServiceNow, Slack, Workday, and Zoom
• Box Trust Partner Program to enhance security and interoperability
• Platform support for extending AI capabilities into third-party and customer applications

Box AI and AI-powered capabilities

• Box AI Platform integrates advanced AI models and AI agents while maintaining enterprise security, privacy, and governance
• Model partnerships include Microsoft Azure OpenAI, Google Cloud Vertex AI, Anthropic Claude, and Amazon Titan (Bedrock); BYOM (bring-your-own-model) planned for the future
• Features:
  • Box AI for Documents: question-answering and summarization with citations and source auditing
  • Box AI for Notes: real-time content creation and editing assistance
  • Box AI for Hubs: AI-assisted search and content generation across multiple documents
  • Box AI API for embedding AI into custom apps
  • Box Extract (general availability January 2026): automated metadata extraction to improve classification, security, and workflows
  • Box AI Studio: build, deploy, and manage custom AI agents tailored to industry and departmental needs
  • AI features integrated across Box Hubs, Box Apps, Box Relay, Box Doc Gen, Box Forms, and Box Sign

Document generation and automation

• Box Doc Gen: dynamic document generation using data from multiple sources; supports native Box workflows, Salesforce integration, and Box APIs; integrates with Box Sign for e-signature workflows
• Box Relay: no-code process automation for content-centric workflows with hundreds of triggers and outcomes, pre-built templates, and integrations with Box Shield and Box Sign

Collaboration and content experiences

• Native collaboration: secure file sharing, previewing, commenting, and real-time coauthoring (Box Notes)
• Deep integrations with Microsoft 365, Google Workspace, and other productivity suites
• Box Hubs for centralized content portals and Box Canvas for visual collaboration and whiteboarding

Content insights and user experience

• Content Insights: analytics on content usage, users, and timing
• Mobility: Box mobile app and Box for Vision Pro enabling access, preview, annotations, and collaboration from mobile devices, including scanning and uploading
• User-centric interface with comprehensive search, metadata management, and governance features

Pricing and services

• Self-service purchasing plus enterprise agreements and professional services via Box Consulting and system integrators
• Customer Success Management and 24x7 support
• Online community with self-service training, best-practice guides, and documentation

Summary

Box provides a cloud-based ICM platform that secures, manages, and automates unstructured content across the enterprise lifecycle. The platform combines advanced security, governance, collaboration, and extensible AI capabilities with a large ecosystem of integrations, developers, and channel partners. As of January 31, 2026, Box serves over 100,000 paying organizations in 25 languages and supports tens of thousands of developers.