Bandwidth

Company focus

Bandwidth provides cloud communications solutions through its Communications Cloud and API-led platform.

Core products and capabilities

• APIs to embed voice, messaging, emergency services, and AI capabilities into software and applications.
• Maestro platform for AI orchestration and integration of AI voice agents across diverse environments.
• Global Communications Cloud designed to support scalable, reliable mission-critical communications.

Global footprint

• Owned-and-operated network spanning more than 65 countries.
• Network footprint reaching over 90% of global GDP.

Customer base and market position

• Serves a wide spectrum of customers, from startup app developers to the world’s largest enterprises.
• Positioned at the intersection of enterprise communications and AI.
• Claims leadership in AI-enabled voice as part of its strategy to transform customer experiences.

Strategic differentiation

• First cloud communications provider to offer a comprehensive set of APIs built on Bandwidth’s own cloud platform.
• Emphasizes reliability, scale, and AI orchestration capabilities.
• Positions itself as a foundational platform for communications transformation in the AI era.

Growth strategy

Three-pronged approach:

• Cross-sell and up-sell to existing customers by using its global footprint, APIs, and AI orchestration.
• Direct-to-enterprise growth targeting Global 2000 enterprises.
• Serve as the preferred provider for enterprises and SaaS platforms using conversational voice and messaging.

Financial/segment note

• Bandwidth operates in a single reportable segment.

Industry validation

• Powers all 2025 Gartner Magic Quadrant Leaders in UCaaS and CCaaS, alongside leading hyperscalers and SaaS platforms.