Provider of services (majority service revenue) reporting $735,752,000 in revenue and $1,648,000 net income for 2026, with significant R&D and sales & marketing expenses and $276,372,000 of goodwill.

I can do that—what company name would you like used as the title (h1)?

8x8, Inc. is a global provider of integrated customer experience and business communications solutions, offering a cloud-native platform that unifies contact center, business communications, and APIs supported by AI.

# Company Overview: 8x8, Inc.

## Business Description
8x8, Inc. is a global provider of integrated customer experience and business communications solutions. The company's core platform, **Platform for CX™**, unifies contact center, business communications, and communication APIs into a single, AI-powered, cloud-native system. This platform enables seamless, data-driven, multi-channel interactions with customers and employees, helping organizations eliminate silos, improve operational efficiency, and turn interactions into actionable insights.

## Key Offerings
- **Platform for CX™:** Combines CCaaS (Contact Center as a Service), UCaaS (Unified Communications as a Service), and CPaaS (Communications Platform as a Service), supported by an AI-driven Customer Interaction Data Platform.
- **Solutions:**
  - **8x8 Work:** UCaaS enabling voice, video, chat, and messaging for collaboration.
  - **8x8 Contact Center:** Omnichannel customer engagement platform with AI-driven analytics and performance tools.
  - **8x8 Engage:** Extends digital engagement tools to non-traditional customer-facing employees (sales, field service, finance).
  - **Communications APIs:** Embedding voice, SMS, rich messaging, and social channels into digital experiences.
  - **Microsoft Teams integrations:** Providing telephony and customer engagement directly within Microsoft Teams.

## Customer Base & Geographic Reach
- Over **55,000 customers** worldwide.
- Customers are located in **over 160 countries**.
- The customer base is diverse, including small businesses, mid-market, enterprise, and public sector organizations.
- **No single customer** accounts for 10% or more of revenue.

## Employees
- As of **March 31, 2025:**
  - **1,942 full-time employees** globally.
  - **67% are located outside the United States**.
- Workforce includes sales, customer support, engineering, and professional services teams.

## Revenue & Financials
- **Total Service Revenue (FY 2025):** $692.9 million (decreased by 1.1% from FY 2024).
- **Total Revenue (FY 2025):** $715.1 million (including other revenue).
- **Gross Profit (FY 2025):** $120.1 million, representing ~67.8% of total revenue.
- **Operating Income:** Approximately $15.2 million for the year ended March 31, 2025.
- **Net Loss:** $5.4 million for FY 2025.
- **Cash and Cash Equivalents (as of March 31, 2025):** $88.1 million.
- **Market Value of Voting Stock (as of September 30, 2024):** Approximately $159.8 million.
- **Shares Outstanding (as of May 12, 2025):** 134,479,292 shares.

## Business Strategy & Market Focus
- Focused on **mid-market, small/mid-sized enterprises, and public sector organizations**, especially those with 500-10,000 employees.
- Uses a **diversified go-to-market strategy** including direct sales, technology solutions distributors, VARs (Value-Added Resellers), and strategic technology partners.
- Leverages global carrier partnerships, third-party deployment service providers, and an ecosystem of deep platform integrations.

## Location & Infrastructure
- Principal offices and main operations in **Campbell, California**.
- Additional international offices and operations in the **UK, Romania, Ireland, Canada, Portugal, Singapore, and the Philippines**.
- Utilizes data centers and cloud infrastructure providers such as Amazon Web Services for global service delivery.

## Revenue Model
- Recurring subscriptions on a per-user basis.
- Usage-based revenue from telephony minutes and platform interactions.
- Professional services and hardware sales (e.g., IP phones).

## Key Focus Areas
- Accelerate innovation through AI and automation.
- Expand internationally, especially in Asia-Pacific.
- Grow mid-market and enterprise customer segments.
- Enhance platform capabilities with new features, integrations, and AI-powered tools.
- Focus on operational efficiency, sales growth, and customer retention.

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This summary provides specific details on 8x8's operations, customer base, workforce, revenue, and strategic focus based solely on the provided document.

8x8, Inc. is a global leader in cloud-based communication and collaboration solutions, providing a range of services including CCaaS, UCaaS, and CPaaS.

# 8x8, Inc.

8x8, Inc. is a global provider of cloud-based communication and collaboration solutions, focused on unified communications, contact center services, and embeddable communication tools.

## Core Offerings

1. **Contact Center as-a-Service (CCaaS)**  
   A solution for managing customer interactions across multiple channels, including voice, video, and messaging.

2. **Unified Communications as-a-Service (UCaaS)**  
   A platform that combines voice, video meetings, chat, and team collaboration capabilities.

3. **Communications Platform as-a-Service (CPaaS)**  
   An embeddable service that lets businesses integrate messaging and video into existing applications and workflows.

4. **XCaaS Platform**  
   An integrated platform that brings together CCaaS, UCaaS, and CPaaS to create seamless customer experiences.

## Key Metrics

- **Customers**
  - Over **57,000 customers** worldwide
  - More than **3.0 million paid licensed users**
- **Annualized Recurring Revenue (ARR)**
  - At the end of fiscal 2024, approximately **43%** of ARR came from customers using both CCaaS and UCaaS, up from 40% in fiscal 2023
- **Fiscal Year End**
  - March 31; most recent fiscal year ended in **2024**
- **Employees**
  - **1,948 full-time employees** as of March 31, 2024
  - **67%** of employees based outside the United States

## Financial Performance

- **Operating Loss**
  - Operating loss of approximately **$27.6 million** for the fiscal year ended March 31, 2024
- **Accumulated Deficit**
  - Accumulated deficit of approximately **$860.5 million** at the end of the fiscal year
- **Debt**
  - Includes a **$225 million** senior secured term loan due in **2027** and **$201.9 million** of convertible senior notes due in **2028**

## Strategic Focus

- Strengthen customer satisfaction through a dedicated customer success organization  
- Continue innovation of the cloud-native XCaaS platform  
- Drive cross-product adoption to improve customer retention and value  
- Expand the technology partner ecosystem for more integrated solutions  
- Transition small and mid-sized enterprises to cloud-based communications to enhance business communications and customer engagement

The company uses a mix of direct and indirect sales channels to pursue its growth objectives.

8X8 INC /DE/

10-K / May 22, 2026

10-K / May 22, 2025

10-K / May 21, 2024

10-K / May 22, 2026